PLEASE TEST ROOM 15 MINUTES AHEAD
1.
LATEST WEBGL BROWSER – TEST if the below PUBLIC ROOM LOADS.
Welcome Room for Learnroll (SDG)If not you DONT HAVE THE RIGHT BROWSER TYPE. CHROME/FIREFOX RECOMMENDED.
2.
SCENE NOT LOADING
Please ensure you have a good PC & MAC to load the scene. MOBILE PHONES ARE NOT RECOMMENDED. IF the SCENE IS OPTIMIZED ONLY FOR 3D, DO not use for XR.
3.
AUDIO NOT WORKING OR CANNOT HEAR/ CANNOT BE HEARD
Spatial Audio can be an issue. FIRSTLY make sure you give permission to AUDIO and DO NOT MUTE AUDIO. You may need to change OUTPUT DEVICE if its not working correctly with BROWSER or RE-ENTER SESSION LEAVING THE ROOM.
4.
AUDIO ECHO – You can MUTE when not speaking or there is noise in your background. Keep your Volume low.
5.
BROWSER INSTANCES – DO NOT OPEN MULTIPLE INSTANCES OF SESSION in BROWSER. ONLY ANY 1 SESSION SHOULD BE OPEN.
6.
HARDWARE ACCELERATION – Enable Hardware Acceleration in Browser (IN FAQ in Website)
7.
FIREWALL ISSUES – Hubs use 443/80 TLS and it may be restricted in some organization. Hubs would require you to open port 19302 on UDP and TCP by your IT Admin if inside the Firewall for 3D room access.
8.
VIDEO AND IMAGE LINKS – Some links like Video/Images loaded from external sources like Youtube may not work especially based on country restriction too.